Refund Policy

We want you to love your KYRI jewelry. If you’re not satisfied with a purchase, please contact us to request a return or exchange.

Return Window

For online orders, contact us within 7 days of delivery. For purchases made in person, contact us within 7 days of the purchase date.

Return Eligibility

Items must be unused and returned in their original condition. Items that do not fit may be returned if they otherwise meet these requirements.

Sale merchandise follows the same return policy unless it was clearly marked Final Sale or As Is before purchase. Items marked Final Sale or As Is are not eligible for return or exchange.

Custom orders require a 50% deposit. Once the design has been approved and Kyri Jewelry has either committed materials or begun fabrication, the deposit is non-refundable. The remaining balance is due before the completed piece ships. Completed custom orders are non-returnable and non-refundable.

Proof of Purchase

We may ask for an order number, receipt, confirmation email, or other information that reasonably verifies the purchase.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery and include photos so we can review the issue and make it right.

This policy does not limit any rights you may have under applicable law for defective or incorrectly supplied merchandise.

Refunds

Once we receive and inspect an authorized return, eligible refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time for the refund to appear.

We do not charge a restocking fee.

Return Shipping

Customers are responsible for securely packaging returns and paying return shipping costs unless the return is due to an error by Kyri Jewelry.

Because most jewelry packages are small and lightweight, standard return postage is generally inexpensive. We recommend using a tracked shipping method and keeping the tracking information until the return has been delivered.

How to Request a Return or Exchange

Email kyrijewelry@gmail.com or use our Contact Us form. Include your name, email address, the item or order information, and the reason for your request. Photos may be requested when relevant.

We’ll respond with next steps within 24 hours during business hours, Monday through Friday, 9 a.m.–5 p.m. If the return is authorized, we’ll provide return instructions. Please do not send an item back before receiving those instructions.

A written copy of this Refund Policy is available upon request.