FAQ
Cleaning:
To clean your jewelry, soak the piece in warm, soapy water for 5- 10 minutes (Dawn works great!) Then gently scrub using a soft toothbrush. Rinse soap off with warm water and dry with a lint free cloth. Do not use bleach, chlorine or harsh chemical soaps.
It is recommended you clean your frequently worn pieces of jewelry at least once a month.
Professional cleaning and polishing is offered free of charge for any pieces made by Kyri
How to care for a 14k Gold-Filled piece
It is highly suggested to removed all vermeil and gold-filled pieces before showering, cleaning, swimming, gardening, or exercising. Products such as cleaners, detergent soaps, lotion, hair product and perfume could damage the metal and result in color change. When using personal products such as lotions, perfume, makeup, etc., please allow them to fully dry before putting on your jewelry.
Can I wear my Kyri Jewelry everyday?
Most Kyri jewelry pieces are designed for every day wear. However, we highly recommend removing our jewelry before showering, swimming and exercising. To prolong the life of your jewelry, it is advised to remove your jewelry before certain activities such as gardening, exercising and sleeping. Yearly inspections by a jewelry professional can help identify any problems that may arise as a result of frequent or everyday wear.
My 14k Gold-Filled piece has lost its luster. What do I do?
Your 14k gold-filled piece may turn silver or lose its bright shine over a long period of time if it is worn while showering or swimming, if it is exposed to chemicals or lotions, or if it becomes scratched. To ensure a longer life to your gold-filled piece, please read above ‘Jewelry Care’. Any additional questions can be directed to kyrijewelry@gmail.com
To have your piece re-coated with 14k gold, please contact our studio.
Please note that a small fee may apply.
What does 'Made to Order' mean?
Made to Order means the piece has not yet been made and therefore, it currently is not ready to be shipped. Please allow at least 5-8 business days for all Made to Order pieces to ship.
Can we rush my order?
Rush orders are available, but an additional fee may be applied. Please contact our shop before purchasing if a rush is needed.
Ring sizings
Ring sizings on Kyri Jewelry rings are possible with rings that do not have large gemstones. Larger, one of a kind gemstone rings are difficult to resize, but sometimes possible. Please contact our studio for more information.
Resize charges are determined on a piece-by-piece basis and will be quoted before the job is started. It is expected that the customer pays the shipping cost to our studio.
At this time, no ring re-sizings are done on pieces that were not made by Kyri Jewelry
Can I schedule a local pickup and skip on shipping?
Local pick-ups are no longer an option offered to Rochester residents. If Kyri Jewelry will be at a local show happening soon, pieces can be picked-up at our booth, but only if this is scheduled ahead of time. Please check the show schedule under the ‘Upcoming Events’ tab and use the contact form to see if a pick-up option is available.
Custom Orders
For custom orders or special requests, please fill out the Contact form under the ‘Contact’ tab or send an email to kyrijewelry@gmail.com directly.
Please note that custom order slots are not always open and not all projects will be accepted due to season or time availability.
Custom order timelines vary depending on the complexity of the piece. All custom orders require a 50% deposit to start working and the final 50% is due before shipping.
All custom orders start at $150
Custom orders are non-returnable and non-refundable.